SoCal Explorer Rewards

Introducing a new rewards program for all Metrolink riders!

Ride. Redeem. Repeat.

Take a ride on Metrolink, earn points towards another. It's easy and it's free.

Ride. Redeem. Repeat.

Take a ride on Metrolink, earn points towards another. It's easy and it's free.

You can now earn points for every mile you travel on Metrolink, then redeem them for free tickets.
It’s Metrolink’s way of giving back to riders.

For a limited time, you’ll receive 750 free SoCal Explorer points when you sign up.
(That’s enough points for a free round-trip ticket!)

SIGN ME UP!

How It Works

It’s easy to turn your everyday trips into free tickets. The more you travel, the quicker you earn and redeem points for more.

Points & Rewards

As a SoCal Explorer member you’ll earn 1 point per mile and during your weekend adventures you earn 50 points no matter where your trip takes you.

PURCHASE	POINTS EARNED	POINTS FOR A FREE TICKET
One-Way Ticket	1 point/mile	500
Round-Trip Ticket	1 point/mile	750
5-Day Flex Pass	1 point/mile	5,000
7-Day Pass	1 point/mile	5,000
Monthly Pass	1 point/mile	12,500
Weekend Day Pass	50 Points	600

*Points earned are calculated using the driving distance in miles between the origin and destination stations. Monthly passes assume 20 round-trips in a calendar month.

Frequently Asked Questions

SoCal Explorer is a rewards program that allows you to earn points traveling on Metrolink. They can later redeem those points for free Metrolink tickets. SoCal Explorer members will also be eligible for discounts at partner restaurants, retailers and attractions.

Yes. Learn more about our partners here: socalexplorer.metrolinktrains.com/partnerships.Metrolink will continue to add partners as the program evolves.

Riders will earn one point per driving mile between the origin and destination stations shown on your Metrolink tickets. For weekend tickets you earn 50 points no matter where your trip takes you.

Points can be redeemed for tickets based upon a flat points structure. The points structure for redemption is as follows:

Free One-way ticket: 500 points
Free Round-trip ticket: 750 points
Free 5-Day Flex Pass: 5,000 points
Free 7-Day Pass: 5,000 points
Free Monthly Pass: 12,500 points
Free Weekend Day Pass: 600 points

Anyone 16 years of age or older at the time of registration can be a member! All you need to earn points is to submit your Metrolink tickets.

No. As a member, you will start to earn points on tickets purchased as of your email verification date.

Yes, you will receive 750 bonus points after your first purchase. Also, you will get access to all the benefits for SoCal Explorer members including partner discounts.

Be sure to follow our social media pages for all chances to earn points! @metrolink

If you use the Metrolink Mobile app and sign into SoCal Explorer using the email address you use to log into the Metrolink Mobile app, the tickets you purchase through the Metrolink Mobile app will automatically earn points and be credited to your SoCal Explorer account.

If you use paper tickets, you will need to take a photo of your paper tickets, add the date you purchased and upload them to your SoCal Explorer account. TIP: please make sure you take a picture of your entire ticket as shown below.

IMPORTANT: DO NOT UPLOAD YOUR RECEIPT, ONLY THE PAPER TICKET SHOULD BE UPLOADED.

You can only upload one paper ticket image at a time. Please ONLY include an image of the ticket and NOT of your receipt. Points will automatically be applied for ticket purchases made in the mobile app.

No, your SoCal Explorer points will not expire. Save them up to get a free monthly pass or redeem a ticket to give to a friend.

Yes. Please upload your tickets as soon as you make your purchase. Nothing can prevent another rider from finding a lost ticket and claiming it if you have not already uploaded its image.

You will see your points within your SoCal Explorer account in two to five days.

It will automatically show up in your mobile app wallet within a few minutes after you redeem it. Redeem for your free ticket at least an hour before you plan to travel just to be on the safe side.

When you are logged into your SoCal Explorer account, take a picture of your ticket. On the menu, select UPLOAD TICKETS and then click Browse to choose the saved image. Enter the Purchase Date of the ticket and select SUBMIT. DO NOT upload a ticket of your receipt.

Yes. On the REDEEM TICKETS page, select PAPER TICKET, choose your Ticket Type and then select SUBMIT. You will then be provided with a promotional code that you can use at a ticket machine at your nearest station to get your free ticket.

The store merchandise catalog, new partners and partner offers are updated regularly. Check back regularly to see updates.

We’re sorry to hear you’re having trouble. You can call or text us at: (800) 371-5465 (LINK). We’ll have someone respond to your issue as soon as possible.

You can call or text us at: (800) 371-5465 (LINK). We’ll have someone respond to your issue as soon as possible.

SoCal Explorer members will have 60 days to use the tickets they redeem, except for the 5-Day Flex Pass and the monthly pass. Members will need to use their 5-Day Flex Pass within 30 days of redeeming the pass and Monthly Passes are available for redemption from the 25th of the current month to the 14th of the new month.

You can contact Rewards Customer Service by emailing support@urewards.com or by calling (678) 718-1853. If you purchased a Metrolink Branded item, please reach out to our Customer Service Team.

To change your address after purchase please contact Rewards Customer Service by emailing support@urewards.com or by calling (678) 718-1853. If you purchased a Metrolink Branded item, please reach out to our Customer Service Team.

Catalog merchandise is backed by our 30-day return policy. While it is not possible to return reward merchandise to receive cash back, members may return merchandise purchased with Rewards Points and receive a full credit back on the Rewards Account used for the purchase within 30 days of item shipment.

Once your item has shipped, you will receive a shipping confirmation email that will include tracking information.

At this time, we do not offer payment options for points or rewards merchandise. However, Metrolink branded items are available for purchase at store.metrolinktrains.com.

We would be happy to answer any questions you have. Please contact us at Customer Service.

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SoCal Explorer Rewards

Ride. Redeem. Repeat.

Ride. Redeem. Repeat.

How It Works

Points & Rewards

Frequently Asked Questions

What is the SoCal Explorer program?

Can I see who the partners are before I decide to join?

How do I earn points?

How many points do I need to exchange for a free ticket?

Who can join the SoCal Explorer Program?

Can I get points for tickets I've purchased in the past?

Do I get anything for signing up?

Are there ways I can earn points – besides buying tickets?

How does the program work? How do I get credit for my trips?

How many Metrolink tickets can I upload at a time?

Will my SoCal Explorer points expire?

Can someone else claim my Metrolink paper ticket?

How long will it take for my paper tickets to be processed and my points to appear in my account?

When will my free ticket reward show up in my Metrolink Mobile App wallet?

How do I get points for my paper ticket?

Can I get my free ticket as a paper ticket?

When will Metrolink offer more rewards?

I’m having trouble creating an account. Who should I contact?

What if I don’t have a way to upload my tickets via the Internet? Is there another way for me to earn points for my ticket purchases?

Is there a time limit when you need to use the ticket?

I just placed an order for merchandise through the catalog. How do I cancel my order?

How do I change my address once I've already purchased an item?

What is the return policy for merchandise?

Can I track my package?

Can I purchase an item if I run out of points?

I have a question about the SoCal Explorer Catalog. Who can I contact?