Rider Courtesy

• Audio devices must be used with headphones.
• Keep noise to a respectful level.
• Priority seats are for riders with disabilities and seniors. Please make these seats available when needed.
• Distribution of written materials, solicitation, or other advertisements on the bus or at OCTA facilities is not permitted.

Food and Drinks

• No smoking or eating on the bus. Electronic smoking devices, such as electronic cigarettes, are prohibited.
• Drinks must be in a spill-proof or covered container.
• No alcohol allowed.

Service Animals

• Service animals are welcome when accompanied by persons with disabilities. That person is responsible for the actions of the animal while on the bus.
• Service animals must remain on the floor and not block aisles or seats.

Personal Items

• Surfboards are allowed if they do not exceed 6 feet 6 inches in length.
• Strollers must be folded prior to boarding the bus.
• Bicycles must be secured on exterior bike racks when available. Bike racks are available on a first-come, first-served basis. Please check our bike guidelines.

Carry-On Restrictions

• Riders are limited to two small carry-on items that must fit on lap or under seat.
• Carts cannot exceed 30” tall, 18” wide and 18” deep (not including wheels and handles) and may not be loaded beyond their capacity.
• Carry-on items must not hang from carts or wheelchairs.
• Carts, strollers, and carry-ons may not block aisles, any doors or occupy seats. They must be attended and held firmly at all times.
• Carts, strollers, and carry-ons must be loaded in a single trip without assistance.
• Passengers with strollers must remove the child and collapse the stroller before boarding. Children should remain seated at all times.
• No gas-powered scooters, bicycles, car batteries or other combustible materials allowed on the bus.
• No large bags of recycled cans or other materials will be allowed.
• No items that are wet, leaking, or considered hazardous will be allowed.

Learn more about our Code of Conduct.

Waiting for the bus

• Buses stop at designated bus stops only, never run after or next to a bus.
• Wait on the sidewalk away from the curb, not in or near the street.
• Don’t play near buses, pushing and shoving can cause accidents.
• Hold on to your child when a bus approaches.
• If traveling with a baby stroller, please remove the child and fold the stroller before boarding the bus.
• Wait for the vehicle to stop before approaching to board.

Boarding the Bus

• Wait for the bus to stop completely before approaching to board or when exiting.
• When using bike racks, always stay in view of the bus operator and wait for the bus to come to a complete stop before preparing to load your bike.
• Bring all your items with you when you board. Passengers are not permitted to get on/off the bus multiple times to load personal belongings.
• Watch your step as you board, especially at night or in wet weather.
• Take a seat quickly, if possible, and use handrails/handholds for security as you walk on board. The bus may move before you are seated. Always hold on and be prepared.
• Sit down when a seat is available. Do not remain standing. If standing, always hold on.
• If using a wheelchair, always allow the bus operator to secure your wheelchair.

Riding the bus

• Do not stand or sit in the stairwells.
• Keep all parts of your body inside the bus.
• Stay behind the yellow line at the front of the bus while the bus is moving.
• Do not distract to the driver while the bus is moving, they need to pay attention to driving to keep you safe.
• All packages, strollers and carts must be kept out of the aisles for everyone’s safety.
• Be familiar with all emergency exits, including windows and ceiling hatches.
• If you see a spill or debris on the floor, let the coach operator know at the next stop.

Help keep our buses safe and clean

It takes a team to make sure our buses remain clean and free of graffiti. Our toll-free tip line allows you to play a role in keeping things clean. If you see somebody causing damage of any kind to the interior of an OCTA bus never take the law into your own hands. Instead, please do one of the following:

• Alert the coach operator, only when the bus has come to a stop
• Call toll free at 877-99-NO TAG / 877-996-6824