OCTA is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by Title II of the Americans with Disabilities Act of 1990 (“ADA”). ADA complaints must be filed within 180 days from the date of the alleged incident.

The following information is necessary to assist us in processing your complaint. If you require any assistance in completing this form, or if you would like to make a verbal complaint, please call (800) 636-RIDE or TDD - Hearing Impaired (714) 636-HEAR (4327). The completed form may be e-mailed to ADAInquiries@octa.net or mailed to: Orange County Transportation Authority c/ o Federal Compliance Officer P.O. Box 14184 Orange, CA 92863-1584 ATTN: Christina Blanco, ADA Coordinator for OC ACCESS; or Elina Rojas, ADA Coordinator for OC Bus fixed route.