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ADA Overview

Reasonable Modification/Accommodation

A reasonable modification/accommodation is a change, exception or adjustment that the Orange County Transportation Authority (OCTA) can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize OCTA services.

Reasonable Modification/Accommodation Requests

In compliance with the Americans with Disabilities Act (ADA), OCTA allows requests for reasonable modification/accommodation to customers with disabilities.

The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use OCTA’s services.

Requests for reasonable modification/accommodation can be made in writing or online using the Reasonable Modification Accommodation Request Form.

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Reasonable Modification Accommodation Request Form
PDF Online Form

The completed request form should be printed out and mailed as follows:

Requests related to OC ACCESS should be sent to:

Orange County Transportation Authority
Attention: Martin Browne, ADA Coordinator for OC ACCESS
Address: 550 So. Main St.
P.O. Box 14184
Orange, CA 92863-1584
Telephone: (714) 560-5431

Requests related to OC Bus fixed route should be sent to:

Orange County Transportation Authority
Attention: Elina Rojas, ADA Coordinator for OC Bus
Address: 550 So. Main St.
P.O. Box 14184
Orange, CA 92863-1584
Telephone: (714) 560-5810

The completed request form can also be emailed to: ADAInquiries@OCTA.net.

Request forms can also be obtained at:

OCTA Store
600 So. Main St.
Orange, CA 92863-1584
 

The OCTA Store is open Monday – Friday, from 8:00 A.M. to 5:00 P.M.

The OCTA Store is closed on major holidays.

Customers requesting a reasonable modification via the Reasonable Modification Accommodation Request Form will receive a determination regarding the request as soon as reasonably possible.

Reasonable Modification/Accommodation Complaint Process

Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation. Complaints may be made by any of the following methods:

  • Via Mail to:
    Orange County Transportation Authority
    c/o Federal Compliance Officer
    P.O. Box 14184
    Orange, CA 92863-1584
    Attention:
    Martin Browne, ADA Coordinator for OC ACCESS; or
    Elina Rojas, ADA Coordinator for OC Bus fixed route
  • Via Phone
    (800) 636-RIDE or
    TDD - Hearing Impaired (714) 636-HEAR (4327)
  • Via OCTA Website
    Customer Comment Form online
  • Via Email
    ADAInquiries@OCTA.net
    Orange County Transportation Authority will investigate the complaint and provide a response to the customer within 10 business days.

FAQ’s about Reasonable Modification/Accommodation Requests – click here.

ADA-Related Service Complaints

OCTA welcomes comments, compliments, and complaints from customers on their experiences using OCTA services. Customer input helps us identify areas needing improvement, and commendations are always appreciated. To submit a comment, compliment, or complaint, please fill out the Customer Comment Form.

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