Motorist Services - Freeway Service Patrol

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  • Freeway Service Patrol

  • Your friend on the freeways

    Orange County freeways can be stressful in the best of times, but add traffic and a mechanical problem and you could be in dire need of assistance–and a friendly face. Which is where the Freeway Service Patrol (FSP) steps in. We’re a special team of tow trucks that travel Orange County’s freeways during peak commuting hours to help motorists with disabled vehicles. Our job is to keep the freeways moving and reduce congestion by quickly removing disabled vehicles.

    Best of all, FSP services are free to motorists. From a jump start to a gallon of gas, or simply changing a flat tire, our trucks and drivers help people get back on the road. They'll even help take vehicles to a safe location off the freeway without charge.

    The FSP program began in 1992 in cooperation with the California Department of Transportation (Caltrans) and the California Highway Patrol (CHP). The Orange County Transportation Authority manages the program and the CHP provides dispatch, oversees operation of the contracted tow companies, and provides field services whenever law enforcement is required.

    If you have any questions or comments, please contact Motorist Services at MotoristServices@octa.net

    To complete the Freeway Service Patrol customer survey, please visit www.fspoc.net

  • FSP Does not Operate During the Following Holidays:

    • New Year’s
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran’s Day
    • Thanksgiving and Day After Thanksgiving
    • Last Week of December for Holiday Break
    • New Year’s Day

    Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road

    Download Map - Available Time of Services

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle

    The FSP and its Operators receive compliments every day. “Thank you so much for taking the time to leave us your feedback - it's much appreciated!"

    • 11/18/20
      I was stuck on the freeway (with my two children) on Thursday night (11-12-20) and we were helped by an FSP Operator. We were stuck in a very dangerous spot and Operator first gave me gas (as my tank was low), but that wasn't the problem so he had to tow me (which was also scary due to my positioning). I just want to let you know how WONDERFUL, CAREFUL, and CARING the FSP Operator was. I am beyond thankful for all he did. One last thing, I really wanted to tip him, but he refused saying he couldn't accept it. So, I'm hoping this review will get back to him! This world needs more people like him!!! Thank you again for helping me and my children in a very frightening situation!

      Alisha W.

    • 11.29.20
      I got a flat in my front left tire while heading south on the I-5 in the car pool lane on Wednesday, November 18, 2020 (at around 4:25 pm). After pulling over (with some difficulty) to the right shoulder (just north of the Alicia Parkway offramp), I contacted AAA for assistance. While I was waiting, a driver from the Orange County Freeway Service Patrol appeared out of nowhere and offered assistance. I accepted his kind offer, and he changed my tire free of charge in less than 10 minutes. He was as kind/ courteous as he was professional/skilled. I failed to ask him for his name, but I want to commend him personally and the OCFSP generally for your assistance. Very much appreciated.

      John K.

    • 11.16.20
      The Operator was very accommodating and helped us get out of harms way. He had just finished his shift and did not have to stop...but did and we are so grateful! I offered a tip but he nicely rejected it! Thank you!

      Gayle B.

    • 12.5.20
      Wanted to give a big special thanks to FSP Operator and the FSP Team!! It all happened when I was heading to work and I was going northbound on Euclid and Fifth (Garden Grove) where I think I hit a pothole without realizing it affected my tire. I pulled over as soon as I realized my tire popped from the metal scraping while I was on the 22E freeway. I ended up on the furthest right lane of the freeway right next to the city drive exit and immediately called for assistance, but here comes FSP Operator who was the kindest person ever and offered to assist me with my car situation (change my tire) and saved me when I needed someone the most. I tried to lend a helping hand, but he told me to stay in the car where it’s safer and from there he finished fixing my tire and I was able to go into work. He was the angel sent to me and I couldn’t thank him enough!! I am truly grateful to the Operator and his team for providing this service, you guys are awesome and everyday heroes!!

      Survey I.D. 12231513

    • 1/13/2021
      I had no previous knowledge about this service and was on the side of the road for about an hour waiting for my friend to help push my car, we ended up not getting very far because the side of the road merged into some bushes. About 5 min later an FSP Operator pulled up to help me. I was pleasantly surprised when he approached me and kindly offered to help with a gallon of gas. I was so shocked that it was a free service and how kind this gentleman was. He also explained about all the additional services they offer and gave me a brochure and card in case I ever need to be assisted again. I had never run out of gas before so of course I was a bit flustered, but he came by and made it so easy and completely changed my mood. This is such a amazing service and though I've only had one encounter, it looks like you have genuine, caring individuals as your Operators. It's rare to find a free service that just cares about the well beings of others and helps out with a smile. I just wanted to take a min out of my day to write my appreciation for this service and especially the FSP Operator for all his help and kindness.

      MH

    • 1/18/2021
      Thank you so much for your courage and service last Friday (1/8/21) @ Jamboree on the 5 freeway. I’m sure your job can often feel thankless but not today. Thank you for responding so quickly and bravely going into the exit lane to remove my blown tire. Thank you for assuring me that all will be well and for calling the OC freeway service patrol and cancelling AAA. Tow operator was awesome too. I already called and praised his service as well. What touched me the most was when you said you would stay until I was safely back on the road. Thank you for you FSP program-all my Facebook friends know about (511) it and your heroic service and care for me. No one was hurt, nothing was damaged, and you had me fixed up and on the road in no time. Bravo sir.

      Dede D.

    • 2/6/21
      FSP Operator came to my rescue, my vehicle had a major breakdown and he pulled up within just a few minutes. He was so courteous and knowledgeable. He was concerned about my wife and newborn that were in the vehicle so much so that he got us off the freeway to a designated drop off area safely. Before he pulled into the freeway with my vehicle he called a CHP officer to assist with stopping traffic for our safety. FSP Operator went above and beyond all the services offered. I tried a few times to tip him for helping my family and I but every time he graciously declined my money. I am thankful for Operator and FSP for keeping my wife and 5 week old newborn safe.

      Anonymous

    • 2/16/21
      Caller said she was driving on the 55 NB near the exit of Camino de los Robles when she got a flat tire. The caller stated that she was assisted by a Freeway Service Patrol agent who helped by replacing the tire. The caller stated that the agent showed up not even two seconds of her pulling over to the side of the road to call triple A. She stated that she was very grateful for the service provided by the agent and wanted to commend him for the assistance. She added that she had a small child with her and this agent was very kind and pleasant and changed her tire within 15 minutes. She wanted to say thank you.

      Survey ID 12388643065

    • 2/22/21
      The FSP Operator arrived very quickly to assist after my truck stalled out. I was really anxious about being stranded in such a bad spot, her arrival really helped put me at ease. A CHP officer also arrived to ensure we were able to set up and leave safely. I am so grateful for this service and the prompt attention we received at such a critical point. Thank you for your dedication. It is the humble opinion of this appreciative citizen that both officers are a credit to your agency. Thank you so much.

      Survey ID 12433817768

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

    Hours

    FSP Does not Operate During the Following Holidays:

    • New Year’s
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran’s Day
    • Thanksgiving and Day After Thanksgiving
    • Last Week of December for Holiday Break
    • New Year’s Day

    Monday through Friday:

    • 6:00 a.m. to 10:00 a.m.
    • 3:00 p.m. to 7:00 p.m.
    • 10:30 a.m. to 2:30 p.m. (major congested interchanges and adjacent freeways)

    Saturday and Sunday

    • 10:30 am to 7:00 pm
    • SR-91 East End, to Green River Drive;
    • SR-22, SR-57, I-5 Interchanges
    • I-5 South-End, to Christianitos Road
    Service Area

    Download Map - Available Time of Services

    Safety Tips

    It is always good to know what to do while waiting for help to arrive. Here are some safety basics recommended by the California Highway Patrol:

    1. If you can, move your vehicle onto the right shoulder out of traffic lanes.
    2. If involved in a traffic collision, move your vehicle to a safe location if possible before exchanging insurance information.
    3. Stay inside your vehicle with your seat belt on until help arrives. If you must exit the vehicle, stay as far away from the roadway as possible.
    4. Use added caution in bad weather since a passing motorist could lose control of their vehicle
    Customer Comments

    The FSP and its Operators receive compliments every day. “Thank you so much for taking the time to leave us your feedback - it's much appreciated!"

    • 11/18/20
      I was stuck on the freeway (with my two children) on Thursday night (11-12-20) and we were helped by an FSP Operator. We were stuck in a very dangerous spot and Operator first gave me gas (as my tank was low), but that wasn't the problem so he had to tow me (which was also scary due to my positioning). I just want to let you know how WONDERFUL, CAREFUL, and CARING the FSP Operator was. I am beyond thankful for all he did. One last thing, I really wanted to tip him, but he refused saying he couldn't accept it. So, I'm hoping this review will get back to him! This world needs more people like him!!! Thank you again for helping me and my children in a very frightening situation!

      Alisha W.

    • 11.29.20
      I got a flat in my front left tire while heading south on the I-5 in the car pool lane on Wednesday, November 18, 2020 (at around 4:25 pm). After pulling over (with some difficulty) to the right shoulder (just north of the Alicia Parkway offramp), I contacted AAA for assistance. While I was waiting, a driver from the Orange County Freeway Service Patrol appeared out of nowhere and offered assistance. I accepted his kind offer, and he changed my tire free of charge in less than 10 minutes. He was as kind/ courteous as he was professional/skilled. I failed to ask him for his name, but I want to commend him personally and the OCFSP generally for your assistance. Very much appreciated.

      John K.

    • 11.16.20
      The Operator was very accommodating and helped us get out of harms way. He had just finished his shift and did not have to stop...but did and we are so grateful! I offered a tip but he nicely rejected it! Thank you!

      Gayle B.

    • 12.5.20
      Wanted to give a big special thanks to FSP Operator and the FSP Team!! It all happened when I was heading to work and I was going northbound on Euclid and Fifth (Garden Grove) where I think I hit a pothole without realizing it affected my tire. I pulled over as soon as I realized my tire popped from the metal scraping while I was on the 22E freeway. I ended up on the furthest right lane of the freeway right next to the city drive exit and immediately called for assistance, but here comes FSP Operator who was the kindest person ever and offered to assist me with my car situation (change my tire) and saved me when I needed someone the most. I tried to lend a helping hand, but he told me to stay in the car where it’s safer and from there he finished fixing my tire and I was able to go into work. He was the angel sent to me and I couldn’t thank him enough!! I am truly grateful to the Operator and his team for providing this service, you guys are awesome and everyday heroes!!

      Survey I.D. 12231513

    • 1/13/2021
      I had no previous knowledge about this service and was on the side of the road for about an hour waiting for my friend to help push my car, we ended up not getting very far because the side of the road merged into some bushes. About 5 min later an FSP Operator pulled up to help me. I was pleasantly surprised when he approached me and kindly offered to help with a gallon of gas. I was so shocked that it was a free service and how kind this gentleman was. He also explained about all the additional services they offer and gave me a brochure and card in case I ever need to be assisted again. I had never run out of gas before so of course I was a bit flustered, but he came by and made it so easy and completely changed my mood. This is such a amazing service and though I've only had one encounter, it looks like you have genuine, caring individuals as your Operators. It's rare to find a free service that just cares about the well beings of others and helps out with a smile. I just wanted to take a min out of my day to write my appreciation for this service and especially the FSP Operator for all his help and kindness.

      MH

    • 1/18/2021
      Thank you so much for your courage and service last Friday (1/8/21) @ Jamboree on the 5 freeway. I’m sure your job can often feel thankless but not today. Thank you for responding so quickly and bravely going into the exit lane to remove my blown tire. Thank you for assuring me that all will be well and for calling the OC freeway service patrol and cancelling AAA. Tow operator was awesome too. I already called and praised his service as well. What touched me the most was when you said you would stay until I was safely back on the road. Thank you for you FSP program-all my Facebook friends know about (511) it and your heroic service and care for me. No one was hurt, nothing was damaged, and you had me fixed up and on the road in no time. Bravo sir.

      Dede D.

    • 2/6/21
      FSP Operator came to my rescue, my vehicle had a major breakdown and he pulled up within just a few minutes. He was so courteous and knowledgeable. He was concerned about my wife and newborn that were in the vehicle so much so that he got us off the freeway to a designated drop off area safely. Before he pulled into the freeway with my vehicle he called a CHP officer to assist with stopping traffic for our safety. FSP Operator went above and beyond all the services offered. I tried a few times to tip him for helping my family and I but every time he graciously declined my money. I am thankful for Operator and FSP for keeping my wife and 5 week old newborn safe.

      Anonymous

    • 2/16/21
      Caller said she was driving on the 55 NB near the exit of Camino de los Robles when she got a flat tire. The caller stated that she was assisted by a Freeway Service Patrol agent who helped by replacing the tire. The caller stated that the agent showed up not even two seconds of her pulling over to the side of the road to call triple A. She stated that she was very grateful for the service provided by the agent and wanted to commend him for the assistance. She added that she had a small child with her and this agent was very kind and pleasant and changed her tire within 15 minutes. She wanted to say thank you.

      Survey ID 12388643065

    • 2/22/21
      The FSP Operator arrived very quickly to assist after my truck stalled out. I was really anxious about being stranded in such a bad spot, her arrival really helped put me at ease. A CHP officer also arrived to ensure we were able to set up and leave safely. I am so grateful for this service and the prompt attention we received at such a critical point. Thank you for your dedication. It is the humble opinion of this appreciative citizen that both officers are a credit to your agency. Thank you so much.

      Survey ID 12433817768

    FAQ

    Frequently asked questions

    Because there are always questions, here are some answers to the basic questions we hear the most.

    • What services can the Orange County FSP provide?
    • If your vehicle stops running, the FSP can help by:

      • Offering you a gallon of gas if you ran out
      • Jump start your dead battery
      • Refill your radiator and make minor hose repairs
      • Change a flat tire 
    • What if the FSP can’t get my vehicle running?

      It will be towed from the freeway free of charge to a pre-designated on-street location.

    • If my vehicle is towed to one of these locations, will the FSP help me get to a phone?

      Yes. The FSP will take you to the nearest phone so you can notify a friend, relative or auto club.

    • How will I recognize the FSP?
    • All FSP tow trucks are white with the FSP logo on the doors. Drivers wear blue uniforms and bright yellow-green safety vests with the FSP logo.

    • Are Orange County FSP drivers certified?
    • Yes. Drivers receive their certification only after completing a CHP training program.

    • Can the FSP tow me to a private repair facility?
    • No. FSP only tows vehicles to locations identified by the CHP. The FSP is not permitted to recommend other tow companies or repair facilities.

    • Which freeways do the Orange County FSP patrol?

      Check the map for FSP coverage.

    Click here for Fact Sheet

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