To help ensure the safety, security, comfort and convenience of all those who use our services, OCTA has developed a rider's Code of Conduct policy. The policy outlines behaviors that will benefit everyone wanting to enjoy a safe, secure, comfortable and inviting atmosphere. Following this policy will also increase the overall efficiency of the transportation system getting you to your destination quickly.
Supported by California State laws and regulations, this Code of Conduct policy expects you to treat others as you would like to be treated and show respect for the coach operator, your fellow passengers, the transit vehicles and facilities.
An OCTA coach operator’s primary job is to operate the bus safely. If problems arise on the bus, their first priority is to determine if a passenger’s safety or security is at stake. The coach operator will assess the severity of the problem and respond accordingly. Depending on the severity of the situation, the coach operator, at his/her discretion, may choose to talk to the passenger, call for assistance, or take no immediate action. The role of the coach operator is that of a peacekeeper, and will inform not enforce policy.
Disruptive, Violent or illegal conduct will not be tolerated. No individual may engage in inappropriate conduct on, at, or in the facilities of OCTA including buses, trains, buildings, shelters, or bus stops.
Inappropriate conduct includes any individual or group activity which is: disruptive or injurious to other individuals lawfully using OCTA facilities or services; damaging or destructive to transit facilities or service; or disruptive, harassing, threatening or injurious to transit employees.
Inappropriate conduct may also constitute a violation of an ordinance or state law, including, but not limited to, the Public Utilities Code Section 99170, Penal Code Section 640, and Penal Code Section 640.5, and Penal Code Section 594. Individuals who engage in inappropriate conduct or violate an ordinance or state law may be told to leave the bus immediately.
The following conduct is prohibited:
The following conduct is unlawful under Public Utilities Code Section 99170:
A first violation any of the provisions of Public Utilities Code Section 99170 is an infraction, punishable by a fine up to seventy five dollars ($75). A violation after a second conviction is punishable by a fine up to two hundred fifty dollars ($250) or by community service that does not conflict with the violator’s hours of school attendance or employment for a total time not to exceed 48 hours over a period not to exceed 60 days.
Public Utilities Code Section 99170 does not prohibit a person from engaging in activities that are protected under the laws of the United States or of this State, including, but not limited to, picketing, demonstrating, or distributing handbills.
The following conduct is unlawful under Penal Code Section 640:
The following conduct is unlawful under Penal Code Section 640.5:
Violations will be punished pursuant to Penal Code Section 640.5.
The following conduct is unlawful under Penal Code Section 594:
Every person who maliciously commits any of the following acts with respect to any real or personal property not his or her own, in cases other than those specified by state law, is guilty of vandalism:
Whenever a person violates this subdivision with respect to real property, vehicles, signs, fixtures, furnishings, or property belonging to OCTA, it shall be a permissive inference that the person neither owned the property nor had the permission of the owner to deface, damage, or destroy the property.
Violations will be punished pursuant to Penal Code Section 594.
Any individual observed engaging in these inappropriate conduct may be told to leave the bus immediately and may be subject to arrest.
When you board an OCTA bus, you’re more protected than you think. Between a video surveillance system and quick access to law enforcement, help can arrive within a matter of minutes. But we also need your assistance. What you see could help save lives. So if you see anything suspicious, please contact your driver immediately or call 911.
Most unattended items may simply be lost or left behind. However, look for the following characteristics and report suspicious items to transit officials or the police:
people who are:
Key numbers for security concerns
Emergencies – Police Department: 911
Non-emergencies—Sherriff’s Dispatch—714 647-7000
Graffiti tip line: 877—99– NO TAG/877 996-6824
91 Express Lanes
OCTA Administrative Office
550 S. Main StreetOrange, CA 92868