ACCESS Service Overview

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  • OC ACCESS Service

  • OC ACCESS, formally known as OCTA ACCESS,  is shared-ride service for people who are unable to use the regular, fixed-route OC Bus service because of functional limitations caused by a disability. These passengers must be certified by OCTA to use the OC ACCESS system by meeting the Americans with Disabilities Act (ADA) eligibility criteria.

    Download and print the ACCESS Application Form.

    ACCESS Riders Guide March 2016.

    Types of Service

    Curb-to-Curb Standard Service
    All OC ACCESS fares must be paid upon boarding. The base fare for OC ACCESS service is $3.60 per passenger for each one-way trip. The standard OC ACCESS fare is for curb-to-curb service. If you require a reasonable modification for service beyond the curb, please notify the reservation operator when making the trip reservation.

    Subscription Service
    Subscription service allows riders to receive service without the need to call and request each trip. This is good for riders who are traveling to work, school, for regularly scheduled medical appointments, or to other destinations on a regular basis.

    Same-Day Taxi Service
    OCTA offers a non-ADA Same-Day Taxi Program to OC ACCESS-eligible customers. OCTA subsidizes up to five miles for a same-day taxi trip. You pay the OC ACCESS base fare of $3.60 for a five-mile ride; any additional costs above the five-mile trip are paid by the OC ACCESS customer in addition to the base fare of $3.60. Same-day taxi service is available from 7 a.m. - 8 p.m. seven days a week.  Customers wishing to use the same-day taxi service can call the OC ACCESS reservation number at  (877) 628-2232. For TDD, call (800) 564-4232.

    Beginning mid-March OC ACCESS will be testing a new mobile app for booking your OC Same Day Taxi trip. Click here to learn more.

    Everything you need to know about requesting or canceling a ride.
    Call 877-OCTA-ADA (877-628-2232) to request a ride. For TDD, call (800) 564-4232 during ACCESS reservation hours.  As a reminder, have the ride information ready at the time the call is made. Record and confirm the information provided by the reservation operator.

    • ACCESS Hours

       Ride Request Hours
      7:00 a.m. - 5:00 p.m. Monday through Friday
      8:00 a.m. - 5:00 p.m. Saturday, Sunday, and Holidays

      Hours of Service
      ACCESS service is available during the days, hours, and service areas similar to those of fixed-route bus service. Please call ACCESS Reservations for service hours in your area.

      Requesting a Ride
      OCTA requires an individual to schedule a ride at least one day prior to the day of travel. However, rides may be scheduled up to 3 days in advance. ACCESS requests are taken 7:00 a.m. - 5:00 p.m., Monday through Friday, and 8:00 a.m. - 5:00 p.m., Saturday, Sunday and Holidays.

    • Negotiating a trip request

      Due to the number of ACCESS trip requests, OCTA is not always able to give riders the exact time they request. Therefore, OCTA may need to work with riders to establish agreeable pick-up times. ADA allows for a negotiated pick-up time of up to one hour on either side of the request. OCTA makes every effort to offer trip times as close as possible to those requested. However, if a rider refuses the negotiated trip time, it is recorded as a customer trip refusal and not as an OCTA denial of service.

      OCTA's ACCESS is compliant to the level of service and ride time provided on OCTA's fixed route as required by the Department of Transportation's (DOT) Rules and Regulations, 37.121. ACCESS service attempts to schedule rides as efficiently and effectively as possible. Riders should be aware that the trip may be shared with other ACCESS patrons in compliance with ADA laws. Since ACCESS is a shared ride service, other passengers may be picked up or dropped off before you.

      In order to provide rapid response and efficient scheduling, the caller should be prepared to give the reservation operator the following specific ride information:

      • ACCESS ID number
      • Pick-up address (must be specific)
      • Drop-off address (must be specific)
      • Time you need to be at your destination, or time you want to be picked up (choose one)
      • Date of trip
      • Whether rider will use a mobility device (i.e. wheelchair)
      • Whether a service animal will be used
      • Whether a Personal Care Attendant or companion will be accompanying the rider (limit one companion per rider)


      The caller should have a pen/pencil and paper handy to write down the reservation operator's name, date of trip, and trip times. This information should be confirmed with the reservation operator prior to ending the call.

      Each call is limited to scheduling rides for one eligible rider. There is no limit to the number of rides that can be scheduled within the 3 day period for the one eligible rider. As an exception, if the caller is scheduling rides for individuals going from the same origin to the same destination at the same time, the caller may schedule rides for up to 3 eligible riders.

    • Cancellations and no-shows

      Canceling a Ride
      To cancel a ride, call 877-OCTA-ADA (877-628-2232). The earlier a rider notifies ACCESS of the ride cancellation, the more efficiently schedulers can plan out the vehicle routes. Rides must be canceled at least 1 hour prior to the scheduled trip time. Late cancels are considered no-shows.

      No-Show Policy
      Each verified no-show (or late cancellation) counts as one no-show.  Customers may be suspended after they meet all of the following conditions:

      • Accumulate three or more no-shows in one calendar month
      • Have booked at least ten trips that month
      • Have “no-showed” or “late cancelled” at least 10% of those trips

      A customer will be subject to suspension only if both the minimum number of trips booked and the minimum number of no-shows are reached during that calendar month.  A warning letter will be sent to the customer after meeting all of the above conditions for that same month, to remind and inform the customer of the no-show policy and appeal process and that their ACCESS privileges are in jeopardy of being suspended.

      The suspension policy dictates the following outcome within a 12-month period:
      First offense – 7 day suspension
      Second offense – 14 day suspension
      Third offense – 21 day suspension
      Additional offenses will increase the suspension by another week.

    • Customer Service Policy Statement

      The Orange County Transportation Authority (OCTA) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure quality and fairness, OCTA will make reasonable modifications to its policies, practices, and procedures, where necessary, to avoid discrimination on the basis of disability or where the individual with a disability would otherwise be unable to use OCTA services, programs or activities.

      OCTA may grant a timely request for a reasonable modification provided that the request:

      • Is within the power of OCTA, and
      • Will not fundamentally alter the nature of its services; and/or
      • Will not constitute a direct threat to the health and safety of others; and/or
      • Will not require the commission of an illegal act

      Requesting a Reasonable Modification on OCTA fixed route bus service:

      • Rider requests for a reasonable modification shall be communicated to the Coach Operator upon boarding.
      • When requesting a reasonable modification, riders should be as specific as possible and identify the need, based upon their disability, for the requested modification.

      Requesting a reasonable modification on OCTA ACCESS service:

      • Rider requests for reasonable modification for an ACCESS-eligible customer, where feasible, shall be made when making the trip reservation.
      • Riders may request a reasonable modification at the time of service.
      • When requesting a reasonable modification, riders should be as specific as possible and identify the need, based upon their disability, for the requested modification.

      OCTA may deny requests for reasonable modifications on fixed route and ACCESS service if:

      • The requested modification is unnecessary for the requestor to be able to fully utilize the service.
      • The requested modification would result in a direct threat to the health and safety of others
      • .
      • The requested modification would result in a fundamental alteration of OCTA fixed route or ACCESS service

      OCTA may refuse to provide service to any passenger who engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others.

      For questions or comments about reasonable modification on OCTA bus and ACCESS service, please contact Customer Relations by:


        Monday – Friday from 8am – 5pm
        800 636-RIDE (7433), extension 2

        PO Box 14184
        Orange, CA 92863
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