The Orange County Transportation Authority (OCTA) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure quality and fairness, OCTA will make reasonable modifications to its policies, practices, and procedures, where necessary, to avoid discrimination on the basis of disability or where the individual with a disability would otherwise be unable to use OCTA services, programs or activities.
OCTA may grant a timely request for a reasonable modification provided that the request:
Requesting a Reasonable Modification on OCTA fixed route bus service:
OCTA may deny requests for reasonable modifications if:
OCTA may refuse to provide service to any passenger who engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others.
Violent, illegal or disruptive conduct will not be tolerated on board the vehicle. Violators will be prosecuted to the fullest extent of the law in accordance with
For questions or comments about reasonable modification or customer conduct on OCTA bus and ACCESS service, please contact Customer Relations by:
91 Express Lanes
OCTA Administrative Office
550 S. Main StreetOrange, CA 92868