Market Research

Market Research

At OCTA, we provide access to all our market research reports as they become available. These include customer satisfaction surveys for both bus, Metrolink and the 91 Express Lanes. All these files are PDF documents that you can download and view.

  91 Express Lanes 2014 Customer Satisfaction Survey
download PDF  
  Metrolink Customer Satisfaction Survey (2012)
download PDF  
  Metrolink Market Study (2012)
download PDF  
  2011 Bus Service
Customer Satisfaction Survey
download PDF  
  2011 91 Express Lanes
Customer Satisfaction Survey
download PDF
Executive Summary  
  2011 ACCESS Service
Customer Satisfaction Survey
download PDF  
  2011 Attitudinal Awareness
Survey Report
download PDF  
  2009 91 Express Lanes
Customer Satisfaction Survey
download PDF  
  OCTA Awareness and Attitudes Study (2008)
download PDF  
  LOSSAN Corridor Focus Group (2008)
download PDF  
  Metrolink Weekends Segmentation Study (2007)
download PDF  
  Bus Customer Satisfaction Survey 2007
download PDF  
  91 Express Lanes 2007 Customer Satisfaction Survey
download PDF  
  Bus Satisfaction Survey Results December 2005
download PDF