Transit

Transit Division

Performance Measurements Report for Third Quarter Fiscal Year 2011-2012

FY11/12 Q3 Report

  • Safety

    Preventable Vehicle Accidents per 100,000 Miles
     

    • Directly-operated Fixed Route
    • Contracted Fixed Route
    • ACCESS Service

  • Courtesy

    Customer Complaints per Thousands of Passengers
     

    • Directly-operated Fixed Route

      * Complaints per 100,000 Passengers

    • Contracted Fixed Route

      * Complaints per 4,000 Passengers

    • ACCESS Service

      * Complaints per 1,000 Passengers

  • Reliability

    On-time Performance
     

    • Directly-operated Fixed Route
       
    • Contracted Fixed Route
    • ACCESS Service

    Service Delivery Failures

    • ACCESS Service

    Miles Between Road Calls

    • Directly-operated Fixed Route
    • Contracted Fixed Route
    • ACCESS Service

  • Ridership

     

    • Directly-operated Fixed Route
    • ACCESS Service

  • Passenger Fare Revenues

     

    • Directly-operated Fixed Route
    • ACCESS Service

  • Farebox Recovery Ratio

     

    • Directly-operated Fixed Route
    • ACCESS Service

  • Cost per Revenue Vehicle Hour

     

    • Directly-operated Fixed Route
    • Contracted Fixed Route
    • ACCESS Service