Orange County Transportation Authority

Customer Engagement

You can write, e-mail, or call OCTA's Customer Engagement Department to make suggestions, ask questions, or report a positive or negative experience you have had while using our service. We value the information received from our customers and utilize it in an effort to constantly improve our service.

If you are reporting a situation which involves an OCTA bus, please use the convenient comment form and provide the bus number, route number, exact date and time the incident occurred, location and direction of travel. 

Please check the FAQ page first to see if your question or suggestion has already been answered.

When contacting us, please provide as much information as possible in order for us to better help you. Please have a pen and paper ready when you call.


Orange County Transportation Authority
Customer Engagement
550 S. Main Street
PO Box 14184
Orange, CA 92863-1584



Customer Engagement
Hours of Operation

Customer Relations
Pass Sales
Bus Information
Riders' Alert Hotline
Lost And Found
ACCESS Service
714.636.7433, extension 2
Weekdays, 7:00 a.m. - 7:00 p.m.
Weekends, 8:00 a.m. - 6:00 p.m.
Holidays, 8:00 a.m. - 5:00 p.m.
Weekdays, 8:00 a.m. - 5:00 p.m.
714.636.RIDE (7433), extension 1
714.636.RIDE (7433), extension 1
714.636.7433, extension 3