The Orange County Transportation Authority (OCTA) operates all of its services, programs and activities without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes that he or she, or as a member of a specific group, has been subjected to discrimination, may file a signed Title VI complaint with OCTA. OCTA prohibits intimidation, coercion, or engagement in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by Title VI.
How Do I File a Title VI ComplaintIf you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
Complaint Assistance: An OCTA Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.
See below for complete complaint procedure and printable complaint form.
Title VI Complaint Procedure Title VI Complaint Procedure (Spanish)Title VI Complaint Procedure (Vietnamese)
Printable Title VI FormPrintable Title VI Form (Spanish)Printable Title VI Form (Vietnamese)
The complaint may be filed in writing to OCTA directly to:
Maggie McJilton, Executive
Human Resources & Organizational
Orange County Transportation Authority
600 S. Main Street
P.O. Box 14184
Orange, CA 92863-1584
To file a complaint in person, please visit OCTA's Administrative offices at:
600 S. Main StreetOrange, CA 92863-1584
The complaint may also be filed with the Region XI FTA Offices or the Department of Transportation in Washington, D.C. To file a complaint or to receive additional information, please click on the corresponding state and/or federal agency link.
To request additional information regarding Title VI, you can email directly to email@example.com
Or by telephone:
714-636-RIDE option 2Hearing Impaired 636-HEAR (TDD)
91 Express Lanes
OCTA Administrative Office
550 S. Main StreetOrange, CA 92868