Orange County Transportation Authority

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  • Customer Engagement

  • You can contact OCTA's Customer Engagement Department to make suggestions, ask questions, or report a positive or negative experience you have had while using our service. We value the information received from our customers and utilize it in an effort to constantly improve our service.

    Please use the convenient comment form. If bus-related, please provide the bus number, route number, exact date and time the incident occurred, location and direction of travel. 

    Please check the FAQ page first to see if your question or suggestion has already been answered.

    When contacting us, please provide as much information as possible in order for us to better help you. Please have a pen and paper ready when you call.

    Contact Information

    Customer Relations (Compliments, Comments or Complaints)
    714.636.7433, extension 2
    Weekdays, 8:00 a.m. - 5:00 p.m.

    Bus Information
    714.636.RIDE (7433), extension 1
    Hours of Operation
    Weekdays, 7:00 a.m. - 7:00 p.m.
    Weekends, 8:00 a.m. - 6:00 p.m.
    Holidays, 8:00 a.m. - 5:00 p.m.

    Riders Alert Hotline
    (714) 636-RIDE (7433) ext. 1 then 2

    Pass Sales (Purchase a Bus Pass)
    714.560.5932
    Weekdays, 8:00 a.m. - 2:00 p.m.

    Lost and Found
    (714) 636-RIDE (7433) ext. 3

    Bus Advertising Information (Outfront Media)
    (323) 276-7221

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