Overview

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  • ADA Overview

  • Reasonable Modification/Accommodation

    A reasonable modification/accommodation is a change, exception or adjustment that the Orange County Transportation Authority (OCTA) can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize OCTA services.

    Reasonable Modification/Accommodation Requests

    In compliance with the Americans with Disabilities Act (ADA), OCTA allows requests for reasonable modification/accommodation to customers with disabilities.

    The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use OCTA’s services.

    Requests for reasonable modification/accommodation can be made in writing using this form: Reasonable Modification Accommodation Request Form.

    The completed request form should be printed out and mailed to:

    Orange County Transportation Authority
    c/o Federal Compliance Officer
    550 So. Main St.
    P.O. Box 14184
    Orange, CA 92863-1584
     

    The completed request form can also be emailed to:ADAInquiries@OCTA.net.

    Request forms can also be obtained at:

    OCTA Store
    600 So. Main St.
    Orange, CA 92863-1584
     

    The OCTA Store is open Monday – Friday, from 8:00 A.M. to 5:00 P.M.

    Customers requesting a reasonable modification via the Reasonable Modification Accommodation Request Form will receive a determination regarding the request as soon as reasonably possible.

    Reasonable Modification/Accommodation Complaint Process

    Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation. Complaints may be made by any of the following methods:

    • Via Mail to:
      Orange County Transportation Authority
      c/o Federal Compliance Officer
      P.O. Box 14184
      Orange, CA 92863-1584
    • Via Phone
      (800) 636-RIDE or
      TDD - Hearing Impaired (714) 636-HEAR (4327)
    • Via OCTA Website
      Customer Comment Form online  
    • Via Email
      ADAInquiries@OCTA.net
      Orange County Transportation Authority will investigate the complaint and provide a response to the customer with 10 business days.

    FAQ’s about Reasonable Modification/Accommodation Requests – click here.

    ADA-Related Service Complaints

    OCTA welcomes comments, complements, and complaints from customers on their experiences using OCTA services. Customer input helps us identify areas needing improvement, and commendations are always appreciated. To submit a comment, complement, or complaint, please fill out the Customer Comment Form.

    The OCTA ADA-Related Service Complaints Process can be found here.

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